Forum Discussion
Oops we hit a snag/upgrade online
I've been trying to upgrade my phone online for several weeks, but the system keeps popping up the "OOPS! WE HIT A SNAG" dialog box. I don't want to go into a store to purchase my phone because they ...
I've had this problem since last year. I have never successfully upgraded online. I am convinced that they are doing it on purpose so that we have to go in the store and decline their additional sales and add ons. I've been fighting with cust support online about his issue all week, and they keep jumping "So do you wanna just buy that with me" and I am like NO …. I want to address the issue.
