Forum Discussion
Overcharged every month, how do I get this resolved?
I'm on a trade in promotion for two phones, but every month they add a charge for one of my phones. I've been overcharged every month for the last 4-5 months and every month I call in to get the cred...
My mom and I are both on a shared T-Mobile plan, and I bought her a new phone in March for her b-day. Someone else in the family had the same phone laying around, so she took that one instead and then returned the one I bought her.
The refund for the return didn’t ever come back to my credit card, even after following up with multiple T-Mobile Experts about it, so after 28 days I contacted my bank to get the funds back (about $340).
After I did that… T-Mobile charged me the $340 that it never returned to me, for a phone that was returned a long time ago. And despite talking to even more Experts about it, it's been almost three months with no resolution, and my bills have been all messed up because of this incorrect charge causing other issues like "insufficient funds," and disabling my $10 autopay credit.
Curious to hear how others have dealt with being wrongly overcharged like this, and what the path to legal action might look like…
