Phone not eligible for transfer??

Rachdill wrote:

I am switching from AT&T to T-Mobile. I have been trying to port my number for about a week. Every time it fails and says to enter my pin again from my previous carrier (which I have my reset to ensure it's accurate). I have called and been in store and no solution. However when I check my phone number eligibility to transfer to to mobile on line it tells me it can not be transferred? ¿Por qué?

My previous line is still active and it’s in the same area with the same address/area code.

I solved my issue. I called T-mobile again and they had transferred the call on 3 way to AT&T. We reset the pin again, and updated the address and email and resubmitted. It went through that time.

Not sure what the exact issue found was but the only difference they found on information was AT&T was going by the address on file where I FIRST set my the AT&T prepaid phone up (which I thought was my address) but I guess they inserted an AT&T corporate store address instead? Idk but my issue was fixed.