Forum Discussion
Plan changed to Magenta without my permission
I contacted T-Mobile prior to departing the US for a lengthy stay in Europe. I wanted to ensure that my phone was unlocked so that I could use an Italian SIM card while visiting my family there. ...
I'm sure this has happened to others, but it would be due to reps making mistakes and not company policy. One of the main differentiators for TMO is their "for life" policy. Once you sign up for a plan at a given price, you get to keep that for life. I have been a beneficiary of this policy for nearly a decade.
I would follow up with TMO to correct this error.
