Poor Customer Service

I agree!   I recently switched as well and I asked several times about TMobile Customer Service and of course the Rep told me it was good.  It is not good.   It is very poor.   I tried reaching Customer Service 3 days in a row.  Each day I waited on hold over 20 minutes and never did get anyone.  I finally had to hang up.   Complete waste of time.   Then I tried the "Customer Service" Chat.   Again, nobody came online to chat.    Meanwhile I am getting a message from TMobile that they need a response by July 1st but there is no way to respond.   It's a total scam and perfect way to screw customers.   I am so regretting switching to TMobile.