Forum Discussion
Prepaid SIM RESERVED status-can't use it and can't get REFUND
Hi!
I have bought a SIM kit online- prepaid plan (due to COVID I can't go to a store and buy it).
I have called for activation at T-Mobile customer support but they are telling me the sim appears as RESERVED estado and it doesn't work.
I have waited the 2 hours and called again, got the same answer and they told me to call after 24h. They also said I might not be able to get a REFUND and the sim might not work even after the 24h.
I don't really know what to do. The money means alot for me and I really need the SIM.
I am desperate, someone please HELP!! 😥
Unfortunately prepaid service is non refundable whether used or not used.
Your best bet is to reach out to T-Force using messenger on one of Tmobile's social media platforms,
Facebook or Twitter to see if they can help activate the sim for you.
Can someone help me plZ
Try messaging our T-Force team through the social media links on our Community-2153 page. They have account access and can help.
I called 2-3 times today and yesterday as well. Still NO luck!! 😥 I don't understand why is this happening. And nobody seems to be very helpful....they are telling me to wait 2h, then wait another 24h. No solution tho .....:😢
Unfortunately prepaid service is non refundable whether used or not used.
Your best bet is to reach out to T-Force using messenger on one of Tmobile's social media platforms,
Facebook or Twitter to see if they can help activate the sim for you.
