Assurant Nightmare

An update. So, on December 29, 2023, Assurant finally agreed to send out a replacement device. They "delayed" the shipment of the device for some unknown reason. We did receive the device on January 5, 2024. This is exactly 43 days to finalize the claim and receive the device. T-Mobile did take $50 off of our bill since the claim took so long and the device was near unusable, so therefore, the service was near unusable. Thank you to T-Mobile for that at least. Better than nothing. It took forever to get Assurant to do their jobs and T-Mobile had to talk to them several times. What I would suggest to anyone going through this is to be your own advocate. These corporations, regardless of how they may seem, do not really care about you as a person. They only care about their profits! So, be your own advocate and don't let them steal from you! I am glad that T-Mobile was fair in the process. That is rare. Just be aware of what is going on with your stuff and push for yourself!