Forum Discussion
Assurant return concern
I have heard about this happening to a lot of people, unfortunately I saw all the stories *after* I filed a claim. I will soon have to mail my damaged phone back. I contacted T-Force and they sai...
I haven't had to ship a phone back but normally it's done with UPS or FedEx. Both of them have the option to get a receipt and tracking numbers for items you ship so you know when it's delivered.
Z. Blackmoor wrote:
Like many others, I returned a phone 2 Assurant in their return envelope. I found it kinda flimsy, so I reinforced it w/ extra tape. This return envelope was stamped thru USPS, & not UPS or FedEx. I received a bunch of text mssgs from Assurant saying that they REQUIRE me 2 mail back phone, then nothing- I assumed the Mail System was slowed by COVID 19, but they eventually received the package...3 months later, I see that T- Mobile is billing me 4 the phone I already sent back. They connected me 2 an Assurant Rep. who told me, like many of U that they received the envelope, but it was empty(???) I spoke w/ Rep. who only told me they couldn't do anything- I was liable 4 the phone. After reading several complaints that sounded like my EXACT issue, I contacted the Postal Service's Fraud Division 2 start an investigation. I took USPS's results back 2 Assurant, this time speaking w/ a Supervisor. I wanted 2 SHOW Due Diligence on my part, & I cited the complaints logged Here 2 make my Case. They R currently investigating, but I REFUSE 2 pay 4 a phone that I don't possess.
*Assurant Supervisor wouldn't admit or deny 3rd Party negligence @ the Pennsylvania Warehouse, so stay on them!
-Good Luck Everyone!
So this exact thing happened to me! I sent in my damaged phone 10/2 and Assurant received the box EMPTY 10/8. They said they can't do anything about it and to file a report with USPS and threaten to involve the police since tampering with other people's mail is ILLEGAL. I called USPS to file the report and they said that I would have to file it online but to also fill out the form for "lost goods" in case it had fallen out of the box. The women from Assurant said that it was good I dropped off the box at USPS, that way, security SHOULD have proof that I brought the box and dropped it off and also, if it was tampered with, the cameras should show that as well. I ALSO REFUSE TO PAY FOR A FULL PHONE THAT I HAVE NO POSSESSION OF. What should I do?? I was told I get billed 45 days past the return due date and the full price after 90 days. HELPPPP!!!
