Forum Discussion
Autopay not working
Hello, After wasting about an hour and a half trying to figure out how to fix it myself, I wasted another hour trying to find support options until finally deciding to make a post here. For th...
Call Customer Care. They can get your payment.info entered manually and make sure everything is setup properly.
I too am having AutoPay not work at all. (same as my mother who i signed up and moved over from Republic Wireless who's auto pay worked fine using the same card btw)
2nd time now for me
I have tried setting it up via phone automated system instead. did not work.
I managed to talk to a person last month, they checked it, assured me that Autopay was ACTIVE, set correctly and that it will make the payment on my renewel date and service would not be suspended.
Instead, each time, at about 2am the day of the plan renewal, ($15 Connect) TM suspends the account due to non payment. Cant make calls or anything.
The auto pay system did not, and never makes a payment.
2x now i have gone in via the website and click make a manual payment using the same saved card on file that i set for autopay, and it makes the payment and service is restored.
What app are people talking about where they can use that to pay faster and eaiser. When i install the TM app, is says, sorry we are not ready for your account. I was told that for prepaid accounts, u only have the website to mange things. The app from Google Play store is for post paid accounts only. That is how it was years ago when was on TM pre paid for a while as well.
