Forum Discussion
Being charged for phone after returning back to Assurant...
Hi there, I'm having a really stressful time right now getting the run around from T-Mobile and Assurant regarding a phone claim I have. The Merchant Return Labal states: PERMIT NO. 395 LANCAS...
Do you still have the information regarding the sending and receiving of the unit? What does your tracking info from the return label show regarding last location scan?
Going through this right now! Assurant accidentally sent me 2 phones after my phone was stolen back in Nov 2022, i sent the extra phone back and it was delivered Dec 5th, but I'm being charged $900 for the phone by T Mobile because Assurant is saying the phone hasn't been scanned in. I'm exhausted it's now April!!! And the charge remains on my account. I've spoken to countless reps both at T mobile and Assurant month after month with no resolution. Every month my service is threatened to be disconnected and i have to call in and explain this story over and over and a T-Mobile rep has to push my account out until Assurant credits my account. Assurant is such a scam! They've confirmed the package was delivered but still won't credit my account. Now i wake up this morning and my service is disconnected and i have to call in to explain this whole story over again to restore my service!
