Forum Discussion
BILLING ISSUES EVERY SINLE MONTH
I have had nothing but problems with you guys messing up my bill since T-Mobile took over my Sprint bill. For some reason you cannot figure out how to apply the monthly credit to my son's cell phone...
All billing issues need to be addressed with Customer Care at 611 or by sending a DM to T-Mobile on Facebook or Twitter.
Same thing happening to me. Was being charged for a "FREE PHONE ". Supposedly after speaking to Customer Support TWO TIMES it was straightened out. Wrong!! Bill for this month is wrong again. Actually when I called the day before yesterday the rep asked if it was ok to call me back in a day. All documentation is there as far as with my account to be credited but she wanted to review everything. I agreed that it was ok to call me back. Guess what?? The TMOBILE REP NEVER CALLED ME BACK!! A bunch of thieves!! Be careful people with the so called free phones!! 2-3 months after getting your bill, it will be wrong!! I am furious with TMOBILE and their lies!! YOU WILL NOT RIP ME OFF!!! Get my bill right. UNBELIEVABLE!!!
