Forum Discussion
BILLING ISSUES EVERY SINLE MONTH
I have had nothing but problems with you guys messing up my bill since T-Mobile took over my Sprint bill. For some reason you cannot figure out how to apply the monthly credit to my son's cell phone...
All billing issues need to be addressed with Customer Care at 611 or by sending a DM to T-Mobile on Facebook or Twitter.
I have the same issue. I was duped into converting to T-Mobile with their Get 4 Iphone 15 on us with 4 new lines for $100/mo. I've been calling for 4 months to get the monthly device credits fixed as I'm only getting 3 lines worth of device credits when I should be getting 4. I'll be calling them again to spend another 2 hours on the phone with the same promise that it'll be fixed in the next billing cycle. Luckily I work from home and get paid while interacting with them to get this issue resolved. If T-Mobile thinks that they can wait me out during the 24 months that they have my business they are mistaken. I'll be calling every month all the way to month 24 and wasting their valuable man hours dealing with this issue. But rest assured that once the 24 months is over, I'll be looking for another provider.
