Forum Discussion
Customer service "Groundhog Day" with unresolved problem
I've been trying to transfer an EIP (Equipment Installment Plan) from my mom's account to mine. Started the process by calling customer service on September 6th. Failed. Called again on October 25t...
aside from taking her back down to a physical store you can try contacting them through one of their social media platforms like Facebook or Twitter..this lands you with tier 2 support instead of the tier 1 call in agents.
also if you havent already you might have your mom put you as another allowed person on her account to make changes..that way youre on both and can make the changes for her without having to include her...since you dont have a line on her account im not sure if they can assign you as the primary account holder of hers account...maybe?
Having the same issues. The phone number was moved to my adult child's account, but they did not move the EIP as requested. I called, then she called, then we did a three-way call. Everyone assuring us it was done..NOTHING was done. It is ridiculous, they need to credit my account for the number of manhours we have spent trying to get this resolved.
