Forum Discussion
Extremely long hold times, lying about hold time!
Why is T-Mobile lying about customer service hold times? In the past 3-4 days, I have called several times. Each day I have been on the phone with them nearly 2 complete hours or more for some call...
Ever since the announcement of the price hike, on-hold times have been increasing. Typically, it could take 30 minutes or more before an outsourced T-Mobile answers my call. Today, Sunday afternoon, I experienced the worst hold time ever as a T-Mobile customer. The hold time was over one hour and seventeen minutes before a T-Mobile agent answered the call. I cancelled another line of service with T-Mobile today. That makes 4 lines of service removed since the price increase. The best move I ever made was to move far away from T-Mobile.
