Forum Discussion
Keep and Switch Fraud
Anyone else having trouble with TMobile meeting it's promises. Three attempts now to be reimbursed for iPhone through keep and switch program. I guess they think you will just forget about what they ...
I'm having the same problem. I tried to submit the rebate online for 4 lines and it said I wasn't eligible. I called customer service and they submitted the claim for me and gave me a tracking number. The tracker showed I was approved but when I went back to check the next week, the page gave an error saying no promotion found. I called customer service and they said they would send a card in the mail because the website had an issue and didn't produce a virtual card. Waited 2 weeks nothing happened called back and they never submitted for the card to be sent so they said they had to do it again. I don't understand what the issue is. I should have stayed with Verizon
