Lied to and billed for a phone that I was offered for free

I just can't believe how on earth this company is getting away with stealing money! 
 

I was quoted over chat 166 dollars a month for two new phones, and home internet. This after I had double-checked with the person over and over (all documented over chat). The first transaction was correct. Then they started billing me 196 dollars. 

after talking to customer service they say I will have to pay off the phones if i want cancel now! Excuse me? This is your fault how on earth should i be paying for it? 
 

The representative couldn't get their supervisor on the phone and they took down the complaint and said that they don't have a complaint number for my record (I couldn't believe my ears). then they gave me an address and a fax number to complain by sending a fax or letter. What century are we living in? 
 

I am seeing that I am not the only one who is being scammed. So if you see this message, let me know, I am down to take T-Mobile to court, this is clearly a pattern and they shouldn't be fooling people.