Forum Discussion
T-Mobile and Asurion are Pathetic, Cheap and Disgraceful
I have been waiting for over 3 weeks...and counting, for a replacement phone. Both T-Mobile & Asurion claim it's the other's responsibility to ship the phone. Asurion took the deductible, promised to...
Funny that after posting on twitter I got a hold of a floor manager at Assurant who was able to verify that my phone was active on my account and covered when I filed my claim and approved my claim immediately. Took 5+ hours of my time and realizing that T-Mobile will do pretty much nothing to keep me as a customer. I will remember this T-Mobile. Any brand loyalty I had is completely out the window. I'm already looking into other carriers offers. This is how you loose customers T-Mobile. Byeeeeeee! And if I hadn't gotten my issue resolved I would be there right with you on a class action. Did you ever get your issue resolved?
