T-Mobile Bait and Switch scam on December 2021 "Free" upgrade to IPhone13 + airpods

My family was scammed too, but in Dec 2022!!!

Same promo, switched and upgraded iPhone 11 to 14. Store manager told us the same information and now I have to pay an extra $16 per month for the next two years. I filed complaints multiple times with Tmobile and no one will respond. Regrets!

Gerd wrote:

My Family has been scammed by T-Mobile!  1st mistake: In early November we switched from AT&T to T-Mobile.   2nd: Mistake:  Fell for the so called “Free” IPhone 13 upgrade scam!   

I traded in/sent them my perfect condition i-phone 12 pro max for a i-phone 13 pro max and was told I would received $1000  in installment credits over 30 months

I traded in/sent them my wife’s perfect condition i-phone 12 pro for a i-phone 13 pro  and was told I would received $1000  in installment credits over 30 months 

I'm now being charged  $36.67 - 15.50 credit for each phone. So being charged $21.17 for each phone per month.    

If you do the math they gave me $465 each for my phones.

The promotion was $1000 credit on any I-phone 12!  They lied!

My local store employees verbally guaranteed we would get the full $1000 because that was the promotion!

I'm still fighting to get the full credits.   Next step is filing a complaint with Better Business and taking legal action filing a class action lawsuit. 

 
If you’ve experienced something similar with this promotion they ran in Dec. 2021 I would love to here your comments.