T-Mobile Bait and Switch scam on December 2021 "Free" upgrade to IPhone13 + airpods

Same thing happened to us on a upgrade, after being with TMobile 22 years. Sent in two perfectly good phones (we simply needed more RAM) and was promised $650 credit, but it never came through, even after repeated calls. Rep on phone to set up the deal was in Jamaica. The rep who pretended she was going to fix it was in Philippines. Local store said they could not do the deal as they were franchise, not corporate, etc. Will never trust TM again, or do anything via phone with them, will never use them to upgrade a phone, now that I know they are mere predators. I hate the company escapes criminal liability as all those who pull off these deals need to go to jail pronto. Kinda need a godfather to have a nice little talk with the CEO. Where is the FBI and where are state's Attorney Generals>