Forum Discussion
T-mobile My account not loading
For the past 3 months the myt-mobile.com website nor my T-Mobile app has not been loading , I cannot manage my account or see my bill . ¿Cómo puedo arreglar esto?
Whoa, @magenta2828785 -- I know we've had a few outages with MyT-Mobile in the past few weeks, but three months is way too long to have trouble visiting the site! This ghost view isn't the kind of account access we want to provide. 😥
For issues like these, after the standard troubleshooting (test multiple browsers, clear cache/cookies/history) is complete, we actually want to have our Care, Tech, or T-Force team get a ticket filed for the access concern. We can walk through troubleshooting this with you and get the correct team alerted over the phone or through social media (Facebook or Twitter).Are you able to access your account details through the T-Mobile app in the interim?
- Marissa
This has got to be the worst Mobil phone service and contract I have ever encountered. I am on my second year of a two year contract. The tmobil tower for my internet barely works now, my 3 phones drops calls constantly, the Franklin mobil hot spot was not what the in store sales people said it was, it does not have 5G service. After doing my best to work with tmobil they are failing me, plus my service has now gone up, which they assured me would not happen. So I am looking to replace tmobil and file a complaint with the BBB. they have gone from good to number 200 worst phone service compared to others. Time to change my service.
