Forum Discussion
T-mobile never stopped billing me even months after account closed!
Hello, I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they kee...
Try reaching out to the T-Force Team via social media. They have a lot more access to things beyond the ability of Customer Care reps. Give them a few days to respond when you send them a message but they will get back you.
Same situation here.
closed my account inside a tmobile store. Paid off last bill in full. Had to pay off the phone as well. Made sure all was paid.
The tmobile employee told me “be careful, you may get calls saying you still owe money, but you dont, you have paid off everything. “.
6 months later i start getting bill collector calls. 3 a day. Harrasing me.
I call tmobile and they tell me they cant review the account because its closed. I would need to tell them my pin?!?! I never had a pin, never used a pin. I was a tmobile customer for 12 years, i think the pin was instituted later.
I had to drive to a tmobile store , show id, reset the pin… all so i could call customer service and try to solve the billing mystery.
It turns out 6 months after cancelling , porting my phone number over to xfinity , thats when they started charging me monthly again!!!!
I have documents showing i paid in full. I have my xfinity bills showing this phone number is not on a tmobile account. Still the tmobile customer service insists i iwe them money.
After hours and dozens of phone calle, i have submitted a refund report with tmobile. But that never amounted to anything. Scam!!!!!!!!!
