Forum Discussion
Tmobile lost my trade in and is not honoring trade credit.What can I do?
I shipped the trade in to T-Mobile, the tracking says it was delivered. I called them to ask about my trade in credit and they said they never received the phone. I provided them the tracking number ...
T-Mobile has a great scam going. I have seen several similar complaints about the same thing. In fact, we learned yesterday that T-Mobile claims they don't have either of our phones. My wife sent hers back from one city in February, confirmation of delivery received. I sent mine from another city a few days later. Nine months later, they tell us they were never received and that we will owe then $1,800 to get out of the contract - this is after we paid for one phone according to the promotion they moved us too. I tried to turn my phone in at a store and was told I had to ship it. This has to be a scam - they bait, then switch you to another plan, then do whatever they wish with trade-in phones. We are looking take legal action and are looking for others, like you to show this is a bigger issue than just one or two customers. You can reach out at tmobilescam@yahoo.com
