Forum Discussion
Tmobile lost my trade in and is not honoring trade credit.What can I do?
I shipped the trade in to T-Mobile, the tracking says it was delivered. I called them to ask about my trade in credit and they said they never received the phone. I provided them the tracking number ...
Eromero wrote:I received an email that said it was received and the credit would be applied to my account. Only I never received the credit which is why I called in the first place. And that's when they said they couldn't find it and only offered me $80. I have the phones serial number in the email.
pixel2022 wrote:Same thing just happened to me, traded in iPhone X pro for a iPhone 14 back in September and UPS indicated it was received back in September but the reps keep on saying they cannot locate the phone and hence cannot give me a credit! Since they cannot locate the phone, they are not giving me a credit back. I cannot just lose $800 for nothing. Anything we can do?
I'm having the same problem right now. I'm looking into law firms who specialize in class actions if anyone's interested in combining efforts. I'm tired of t-mobile's BS and the headache they've caused me.
email: t***************@gmail.com
