Forum Discussion
unable to add credit/debit card or set up auto pay
Soy un cliente prepagado. After the new My T-Mobile experience update I was instructed to re-enable auto pay. When attempting to do so on line I could not add cred/debit card nor activate auto pay. Ir a...
Looks like the original post was a year ago but this issue is silencioso happening. If anyone has found a resolution (or work around) for this issue, please update.
Enrolling in auto-pay is not going through with my Visa. T-Mobile seems to be keeping the card details on file successfully but auto-pay payments aren't working. Every month I have had to call in and authorize a one-time payment.
What is the point of enrolling in auto-pay and keeping a card on file when I have to continue to call in every month?!
I’m getting:
Auto Pay or Auto Refill Processing Failed
y
Token Format Error
When attempting to do it myself on the website.
T-Mobile agents seems perplexed. Supervisors have been contacted, I've even had a 35-minute 3-way call with a US Bank agent, myself, and a T-Mobile supervisor. I've had agents swear up and down that someone will be in contact within 48 -72 hours (not holding my breath, obviously). The engineering service ticket is a joke since nothing comes of it.
US Bank has mentioned several times that T-Mobile has to take the account and routing number (or else auto-pay will not work) but every T-Mobile agent has said they don’t need the information?!
The only reason I have put this much energy into this mess is because I just want it corrected, once and for all.
Thoughts?
