Forum Discussion
unable to add credit/debit card or set up auto pay
Soy un cliente prepagado. After the new My T-Mobile experience update I was instructed to re-enable auto pay. When attempting to do so on line I could not add cred/debit card nor activate auto pay. Ir a...
I had the same issue. I think I solved the problem, but that will be confirmed tomorrow. These are the steps:
- Buy a "T-Mobile Prepaid refill card" at a convenience store or pay in cash at a TMobile store. Due to my urgency, I bought an e-card (electronic card) from target that was sent to my email within 10 minutes. I paid with my credit card.
- Look for the Pin number and enter it in your account. You have two options for that:
- Call 1 877 778 2106 and follow the prompts to enter the pin number
- In “My T-Mobile”, “payment summary” you will find an option on the right that says “redeem refill card”.
- After that you will find that amount in your “ Available service balance”, which will be used on the date of your renewal, but that is the part that I will confirm tomorrow.
I hope it helps.
Mahana
