Forum Discussion
Usage Details NOT Available (aka not updating) since Feb 1
I called in and put in trouble ticket 2 weeks ago and never heard back from anyone since. Prior to Feb 1, 2023, this real time tracking feature of data, phone and text message usage detail is no l...
Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile), but I am so excited that I wanted to say here too: This is now officially resolved. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
I am having the same issue. It only shows my usage details until 02/01! I've called them and chatted with them several times, and they don't knew what's going on! Some say it's a "system update" that they're working on! Yeah right! System update taking so long?! Then they say they are going to escalate it, and nothing ever happens! Yesterday the agent was honest and basically said there's NOTHING they can do! They cannot assist! They do not know why this is happening!
