Forum Discussion
Web site won't let me add a payment method
I can't add a new credit card to my account when using the web site from a desktop computer with Firefox for Windows (v62.0). After logging in, I select Profile, then click Edit next to Manag...
I'm not sure- I know a few people have been having issues with the site as of late. You said you're using Firefox, did you try clearing the cache and cookies? What about trying out a different browser?
I'm terribly sorry that you spent the time trying to reach out to messaging and they could not help. You might want to look at reaching out T-Force via Facebook or Twitter (after you've cleared the cache/cookies and tested another browser) to see if there's something wrong with the website and if a ticket needs to be filed on your behalf.
I was unable to add payment in August 2020 called and paid my bill online and was promised the website would be fixed the next month, wasted one hour.
September 2020 able to add payment and pay bill no problem.
October 2020 back to the S.O.S. I am going to leave you T-Mobile. I have been a customer for so long not only did you sandbag me this billing cycle with equipment charges several months worth for my daughters upgraded phone, but what really makes this experience awful, is that I am unable to pay my bill again online because I cannot add payment, again. In fact the payment I added last month and saved is now gone. Why are you torturing your customers? I understand we are in a pandemic but I see commercials every hour saying you are the best when I have lost faith in your product. I am at my wits end this is day two trying to resolve this. Please fix this.
