Forum Discussion
what's up with T-mobile removing autopay discount for credit cards?
I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked...
That was announced months ago. It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue. Removing the auto pay discount for credit cards negates that.
I hope T-Mobile listens. This action will get you a short term gain but in the long run you will lose people. It seems that a director came up with an idea to make more profit by saving the 1 or 2 % the credit companies charge ( based on the credit company) while it sounds like millions but that if you look at it on one side. If you want to see the big picture, here it is:
1- people will not feel comfortable giving a bank account or a debit as it cause much hustle if they leaked (everything is possible to be leaked and hacked)
2- not everyone has enough cash as most Americans lived paycheck to paycheck, except for T-mobile managers :)
3- T-Mobile advertises its pricing after the autopay discount. Losing it only will result in T-Mobile losing its competitive pricing.
4- Remember that Autopay is saving T-Mobile so much hustle, time, and money to collect payments, follow up, send letters...etc, So forcing your customers to go through this trouble and frustration so you can save an extra 1% or 2% that's called greed!
5- When ATT & Verizon got bigger, they came up with some greedy ideas. As a result of this, they lost their ground to T-Mobile. Now T-Mobile is getting bigger, will it do the same mistakes or it will be wise?
