Forum Discussion
what's up with T-mobile removing autopay discount for credit cards?
I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked...
That was announced months ago. It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue. Removing the auto pay discount for credit cards negates that.
I started with Sprint in 2003; stayed after the buyout with TMobile. So a loyal customer for 20 years and I think I'm done as soon as my phone contract is finished in 6 months. I have been having connectivity problems in my home since October 2022 (tower upgrade problems) and TMobile said those would be corrected in 4th quarter of '23-yes you read that right 15 months. I researched all the other major phone carriers and ALL of them are having similar problems in my area with upgrading to 5G, so I stayed. I am also frustrated that every time I have called customer service I get a foreign country (Philippines) and not only can I not understand the agent very well but they cannot understand me because they are unable to answer basic questions. All I hear is "I'm sorry you are having this issue" repeated numerous times. I have told them I do not want an apology, please stop apologizing and fix the problem. Unfortunately, they are unable to fix the problem and I have to go to the TMobile store and waste a lot of time there. Now, I don't bother to call customer service-just head over to the strip mall store and wait in line. This is a game changer! I will not give this company access to my debit or bank account. Too many security breaches, it's not worth the $10 discount to put my bank account at risk.
