Forum Discussion
Why is T-mobile charging for WhatsApp international video calls?
I have been noticing increases on my monthly bill lately and called in to verify. The agent told me the extra charge is due to an international call. But guess what: I have been calling my country f...
Oh! So the problem is WhatsApp and it does not happen with similar apps, wright? Nope, it's wrong. It happens with Apple FaceTime also. Look at the complaints, see the attachments. And if this problem really happens because of the apps, what I doubt, WHY DON'T T-MOIBLE ADVERTISE A SOLUTION FOR THIS ISSUE AND STOP CHARGING CUSTOMERS THAT FREQUENTLY CALL ABROAD USING WHATSAPP VIDEO OR I-PHONE FACETIME?
About 6 months back I faced exactly the same issue that Bertrand has faced and T-mobile charged me $385 for 3 whatsapp calls made over wifi even though I had bought a $100 international pass that allowed me to make unlimited no. of international calls. I fought this issue tooth and nail with T-mobile customer service and they eventually waived off around 50 bucks. I ended up paying as dealing with Tmobile customer service is a massive pain. However, after going through multiple forums it is clear that this is a scam being perpetuated by Tmobile. If it is a known issue with whatsapp then it is incumbent on Tmobile to warn their customers before they make wifi calls when traveling internationally. This is a Class Action Lawsuit waiting to happen. I am travelling again this week and have again bought an international pass. If I get charged again this time for a whatsapp call then maybe its time to contact my attorney
