Forum Discussion
Samsung S23 checkout issues
I am trying to by the Samsung Galaxy S23 from the Samsung website with the T-Moble discount. I have credits by Samsung that allows me to get free 1 year Samsung Care + a free accessory.
But I am stuck during checkout with the error above.
Everyone is having issues with it.
It's not just you :(
The pending plan change should be fine. The devi e isn't released until February 17th. You also could have added the Plus add-on to your One Plan to meet the qualification for the promo. Magenta Max and One Plus are essentially the same and cost the same.
I did, I am on the ONE plan right now, but tried to change it in my account to have the Magenta MAX plan. But that change isn't gonna happen until the 15th. I tried to explain this to T-Mobile support twice already with no success. I was hoping them seeing the error message would help them to fix my account to be accepted by Samsung.
Make sure you have the plan required for the promo you are selecting already set in your my.t-mobile.com.om account first.
There have been a lot of.issues trying to pre-order through Samsung. This thread details a few of them.
https://community.t-mobile.com/accounts-services-4/samsung-s23-pre-order-problem-through-samsung-48893
