Forum Discussion
Shipping Label To Send Old Device Back
So, I have taken advantage of $500 off for Galaxy S20 FE with Trade-In. I have the new phone with me. However, I literally can't find Trade-In Label or Instructions anywhere on my account. Can someon...
Never mind! I found it. Here are the steps:
- Ingresa a tu cuenta
- Ir a Mi Cuenta
- Click the line associated with the trade-in
- Scroll down until you find order status
- click on Order Status
- It will take you to a page with applicable offers
- Select the offer you want to print label for
- Select + sign for details.
- If there is a device required for trade-in, it will be listed there alongside a button to print shipping lable
I called T-Mobile about my device and they were very helpful - a long wait on hold - but the technician shared with me that my device had been marked for "recovery," which presumably means they sent me a label to ship it back. For some reason, a number of devices he said this had happened. So they are sending me a new unit and I'm sending the old one back. Should be at my home by today. It was working wonderfully for a couple weeks and just suddenly quit working.
