swap a sim/ swap a phone

Iwantsprintback wrote:

I ordered a new phone from tmobile. I thought I just take the sim from my existing phone and put in the new phone. 

But no, this has been 2 months of special "extending the old SIM care"  pus hours and hours of chats and being on hold. And you can't do it online--you have to go to a store.  What--do I have to take a day off from work just to get a phone working?   Do they have any solutions for busy people? 

It's one of the most obvious use cases--I wanted to order a new phone that worked. I paid for it.  Sprint had clear easy instructions to "swap a device" .  Is that not a thing anymore?  does i have to be a fricken journey through hundreds of non-helpful sites, chats (that has by the way been discontinued) and hours on hold? 

 

You can take your SIM from your old device and put it in your new device and it should work.  Just make sure the SIM is the same size as the new device requires.