T-Mobile Bait and Switch scam on December 2021 "Free" upgrade to IPhone13 + airpods

SDLend wrote:

We too have been a victim of the bait and switch.  It all started in Nov. 2021 when Sprint was pushing us to upgrade a phone that was still 3G.  We ended up migrating our lines to T-Mobile after 17 years with Sprint.  We traded 2 iPhone XR's and an iPhone7.  We paid the taxes and another $200 to make up for the iPhone7 being of lesser trade in value.  6 months later we are still trying to resolve the bill.  They keep telling us that the promo we were given wasn't available - even though the in-store mgr confirmed it.  They actually owe us a credit, but have suspended our business lines twice because of billing errors on their end.   Long story short - let's start a class action lawsuit.  I started one before against Gateway computers (successfully) and am ready to do it again.  These companies act with impunity and need to realize that as customers we have options - one of them to hit them in the pocket book.  I truly think they make it so difficult that people eventually give up.  If anyone is interested in joining a class action, post something on here and I will create a site for us connect.

Same EXACT SAME THING HERE IN PHILLY!  Traded in phone, had to pay around 200, For taxes line set up etc. Then they're telling me I have a $10-$20 phone payment each month? I did not finance anything it was "free on us" there was nothing free if I have Apple support for a year why am I paying another $18 for  

Apple support also. 

You actually can make a complaint there are several, if you go to ACP. You were able to directly make a complaint through the FCC and broadband service. There are several hundred thousand right now just for this year for tmobile. They have placed me on the wrong billing amount 4 months  separate occasions. Also I was never able to get my Apple TV subscription yes I'm complaining about that too. But worst of all is my service is such shit. Drop calls never ever had so many spam calls in my life as with this service. People telling me that they're going to fix my phone issues, just let on to re-explain what the problem is after they finally read the months of weekly notes, I did not get the right phone on the promotion, because they were a  ordered" but the phone that I got was still a free promotion. It was not I'm paying monthly for the same exact phone I gave them. Disgusted is a very simple word, they are typical trash cell carrier of America. Boost mobile has better qualifications in these dudes