T-Mobile Bait and Switch scam on December 2021 "Free" upgrade to IPhone13 + airpods

tlkizer71 wrote:

I WOULD LOVE FOR SOMEONE WHO CAN ACTUALLY HELP FROM TMOBILE TO CONTACT ME AND FIX THIS.

It isn't going to happen from T-Mobile's end. I was told I qualified for a $800 per phone credit towards a new phone and used two lines which should have been $1600. I called after I left the store to ensure that $800 credit was valid and the T-Mobile customer service person said it was. Now I found out that a $400 credit per phone was given. They sound like robots when you call. "You didn't qualify for that offer." Well, funny how I DID qualify for it prior to turning my phones and getting a new bill reflecting I was ripped off.

I can only imagine the number of calls these people get and these people know full well the person they were talking to got ripped off by T-Mobile and there is nothing they can do about it.

There are consumer protection agencies at the state and federal levels as well as elected officials you can take your gripe to. There is nowhere near enough transparency in these contracts with the amount of people getting straight up robbed repeatedly. A class action lawsuit will only line the pockets of the lawyers so the best you can hope for is a fine from the government or loss of money to a class action lawsuit and possibly them being forced to produce more transparent documents in regards to phone trade ins, upgrade deals, subsidized phone plans, etc. 

Complaining to T-Mobile will do nothing. Better Business Bureau is also useless (T-Mobile has a rating of 1.18/5!). Go to your consumer protection agencies and file your complaint with them.