Forum Discussion
T-Mobile has been overcharging me for months
I am so disappointed and angry about the billing I've received from T-Mobile. Our coverage has gotten worse with the new towers while our bills, which were supposed to stay at $85 have ballooned to almost $200 a month.
We traded in phones that were in perfect working order and were assured on multiple occasions that the promotion for the iPhones we received would lead to no increase in our monthly bill.
I am not sure whom to report their business practices to, but I will be finding a way to take action if they do not refund the overcharges and return us back to our previous bill amount.
Switching from Sprint to TMobile (forced) led to them inputting the wrong address (I'm in Michigan, the address was Bronx, NY) so we were charged taxes in a different state for the past year. We don't do direct billing because we like to get a bill in the mail. Many times reaching out and asking stores why we can't get a paper bill only led to them encouraging us to do it paperless. Uh huh. so many months later (my husband pays the bills so i didn't know), I had to go online to our account and see if I could change the plan, lower my bill a bit, etc. I see the wrong address. I then see additional $10 monthly data charges on each of our lines, including the 'free one' they added without us needing to say it was ok. It's a 'gift'. Yeah, ok. Then I start looking back and over the past year it was $30-40 a month additional and they won't reimburse it. They said they offer Magenta, but brought us over and didn't change our bill. But what they didn't say was their plan INCLUDED that added data we carried from Sprint (they added the charge when the plan we were on didn't have data at the time). So they are reimbursing the taxes difference and we got the $40 a month taken off GOING FORWARD. So, Claims and BBB and whatever else my lawyer friend suggests.
We have been with T-Mobile for 19 years, but since the Sprint merger, everything has gone way downhill, causing us to look elsewhere. The last straws are... 2 "free" upgrades where nobody will credit the payments back to us, AND, bait and switch with internet, charging $150/month for non-unlimited instead of $50 for unlimited, THEN, sending us a second modem, so they can charge us for equipment and service we can't even use, since they don't allow 2 modem lines at one address. We are trying to track down ANYBODY who can help us at T-Mobile. Somebody said call 611. We did, they promised refunds, then gave us a measly $20 credit (instead of the $300 or so they overcharged)... and the new bill is still trying to charge for a non-existent line and unused service.
BobTucson wrote:
We have been with T-Mobile for 19 years, but since the Sprint merger, everything has gone way downhill, causing us to look elsewhere. The last straws are... 2 "free" upgrades where nobody will credit the payments back to us, AND, bait and switch with internet, charging $150/month for non-unlimited instead of $50 for unlimited, THEN, sending us a second modem, so they can charge us for equipment and service we can't even use, since they don't allow 2 modem lines at one address. We are trying to track down ANYBODY who can help us at T-Mobile. Somebody said call 611. We did, they promised refunds, then gave us a measly $20 credit (instead of the $300 or so they overcharged)... and the new bill is still trying to charge for a non-existent line and unused service.
This forum is primarily a peer help forum for customers to help other customers. No one here has access to your account. You will need to either give Customer Care at 611 or reach out to T-Mobile via DM on Twitter or Facebook.
Just found out T- mobile has been charging me since September 2022 for a protection plan $18, since July 23 for a USB adapter and $$4.17 and since July 23 for a phone case $4.17 I never ordered any of these items, so the manager told me to give them until October 2, 2023 to do a escalation on those items. Wow!!!!!!
I owned my phone for a year and I bought it from Best Buy for $100, I paid my phone off 2-3 years ago, so if my current phone breaks I’ll go to Best Buy to purchase one!! so why on earth do I need a Protection plan!!! and all of thee other items I didn’t order.
Shame on you T-mobile!!!!!!!
Mikenic03 wrote:
I got a 120 rebate for international calls, I’ll be waiting 3 months instead of charge 225 they charge me more than 400 w auto payment that’s the way they scam and steal people money
I d been waiting almost 3 months they just lie on me they said it ll be reflected on OCtober big lie and then I called them again they said November another lie
stay away from this scammers company my last month w them
I also spend more than 2 hours w rep who doesn’t know what she’s doing
