Forum Discussion
T-mobile never stopped billing me even months after account closed!
Hola,
I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they keep making up answers hoping one of them will stick. None of the stick.
Introducción
I had service starting in late August, and in mid October, I spoke to a T-mobile agent online and requested that my account be terminated after the current bill ends. He informed me that I couldn't get a refund for previously paid bills because those bills were for the current month of services. Okay, fine. I asked to cancel the day the cycle ends so I would use all my paid for services without owing anything. He confirmed that I would not owe anything after that.
The agent did not wait until the end of the cycle and instead, cancelled my service right away, with a week or so that I paid for that I didn't get back. No problem. They can keep it.
The Problem
T-mobile kept my autopay still going, and my bills keep coming every month, even though I don't have service with T-mobile at all. They charge my card every month. It's been 4 months since cancellation, and I am still getting my full bill every month. I don't even have my account anymore. Because my account is canceled, I am not able to login to talk to someone about it online.
Customer service on the phone is not understanding the problem, no matter how hard I try to explain it. They keep asking irrelevant things like why did I cancel my services or did I move my number to a different carrier. Who cares? They see that the account was cancelled in October. They see that I have been charged in November, December, January, and I just received an email saying my February one is coming up. Yet they are unable to see why it's a problem that I keep getting billed despite having no service with T-mobile. The last rep I spoke to tried to explain how these recurring bills are covering old months, which is ridiculous. I only had service for 2 months, both paid for. And I have been charged for 6 so far.
Since I couldn't speak to someone who could help me, I disputed the transactions with my credit card, and won. But now T-mobile says I owe them $480 (4 months), and they aren't letting it go, but they aren't explaining what I owe for. And they seem to have no intention of stopping this recurring charge.
I don't want to keep arguing with them over this. It is very time consuming and frustrating. And I definitely don't want them to falsely report a delinquency to the credit bureau. It's ridiculous that they keep my card on file and keep billing it after there is not even an account to bill. My bank agrees and resolves in my favor, but T-mobile is still coming after me for money I do not owe.
Can anyone help?
Try reaching out to the T-Force Team via social media. They have a lot more access to things beyond the ability of Customer Care reps. Give them a few days to respond when you send them a message but they will get back you.
magenta10603419 wrote:
I am trying to get people together that cancelled line but continue to get charged. I think this is an ongoing practice by tmobile. I just got a collection bill for more than 1200 just for the line I already cancelled 7 months ago (and customer service agree too). I think this is deliberate and I need to get as many people as possible to see where we can go.
This same thing happened to me. I thought they reversed the incorrect charges but discovered a year later they had turned me into a collection agency. Now I'm back to trying to fight it. They claim I owe them $288.00. I was a customer for 20 years, since they were Sprint.
Romaakba wrote:
I have a similar issue. If you are interested in class action please respond.
Class action indeed. Are you still pursuing this?
Same situation here.
closed my account inside a tmobile store. Paid off last bill in full. Had to pay off the phone as well. Made sure all was paid.
The tmobile employee told me “be careful, you may get calls saying you still owe money, but you dont, you have paid off everything. “.
6 months later i start getting bill collector calls. 3 a day. Harrasing me.
I call tmobile and they tell me they cant review the account because its closed. I would need to tell them my pin?!?! I never had a pin, never used a pin. I was a tmobile customer for 12 years, i think the pin was instituted later.
I had to drive to a tmobile store , show id, reset the pin… all so i could call customer service and try to solve the billing mystery.
It turns out 6 months after cancelling , porting my phone number over to xfinity , thats when they started charging me monthly again!!!!
I have documents showing i paid in full. I have my xfinity bills showing this phone number is not on a tmobile account. Still the tmobile customer service insists i iwe them money.
After hours and dozens of phone calle, i have submitted a refund report with tmobile. But that never amounted to anything. Scam!!!!!!!!!I have a similar issue. If you are interested in class action please respond.
Reading through all these message I am realizing that this is a long time practice of T-mobile. In January, I opened up a personal account and requested for my business account to be closed. I was informed by customer service that the cancelation would be taken care of, but T-mobile has continued to auto charge my business account. I have called numerous times to have this situation dealt with. I even went to the store where I did the transaction to have it addressed, yet nothing. I just got of the phone with a supervisor who states that he can see that I called on January 13th, 2023 to have the account canceled, however the agent I spoke to placed the account on suspension. I kindly informed him that there is no way I would agree to a suspension when I already have another account open with T-mobile with the same exact phone numbers. It just doesn't make any sense. I'm being told the agent I spoke to in January doesn't really work with T-mobile and that they have to request the recording to see what happened before any action can be taken. Its now December and I'm reading that they do not refund chargers that are 12 months or more older. Its been almost a year since I requested a cancelation. They have charged hundreds of dollars and have placed erroneous claims on our credit reports and don't have the decency to take care of it.
Symone joy wrote:
magenta10603419 wrote:
I am trying to get people together that cancelled line but continue to get charged. I think this is an ongoing practice by tmobile. I just got a collection bill for more than 1200 just for the line I already cancelled 7 months ago (and customer service agree too). I think this is deliberate and I need to get as many people as possible to see where we can go.
This just happened to me... do I need to just pay it or sue them.
Are you still doing this? Or case have closed?
Same thing happened to me. They kept charging me for 9 months are are refusing to refund me. Put in a dispute on my credit card and they cancelled last 2 months' payment, now T-Mobile sent it to collection agency, Customer service refuses to do anything. These people are cheats and unfortunately the law is on their side.
Classactionlawsuitabouttobegin wrote:
I have found an attorney. If anyone wants to join in this lawsuit, please reply to message.
DId this happen. Cancelled with them and ported my number now their saying
I owe almost $500 but apparently cutting a deal for $330 with Frontline Service
Although can't access the account due to the port.
I submitted a claim to the BBB and t-mobile responded back 2 days later and cleared the charges.
Classactionlawsuitabouttobegin wrote:
I have found an attorney. If anyone wants to join in this lawsuit, please reply to message.
i’m also being harassed by t-mobile for “overdue” charges. it has now officially went to collections even after fighting with customer service over the phone. they never followed up even though they said they would and the whole conversation was absolutely vague as far as their interest in actually resolving my issue. they’re absolutely robbing us.
