T-Mobile Shows Hotspot Data Usage When it is Disabled in My Phone Settings

I am having this same issue, and the customer service reps are just ignorant. I have a Samsung A52, and my account renewed 8 days ago and according to Tmobile I have used over 300GB of data. My phone usage says 13 and my laptop says 9. I only have my laptop connected and use it for streaming services. I havent even used it everyday. 

This is the 3rd time this has happened to me. I was previously a Sprint customer, that was automatically switched to Tmobile last summer. 

The last time this happened one of the agents was able to look at my usage while I was connected to it and reset it. Today, after 2 agents they wanted me to call them to speak with a tech. Even though I never spoke to one previously. I don't have the time or patience right now to try and understand someone's accent, and have to explain all over again that the usage they have doesn't match what I have. 

I will go back to the chat though and tell them they need to check their forums as there are many people with this issue for over a year now. 

I upgraded my phone to the 24U and chose to use ESIM. Had the same issues like everyone else, so switched back to physical SIM, which became a whole thing. It did not want to work at first and took way longer to setup (over an hour of customer support troubleshooting) than if I had just stuck with the physical SIM in the first place. I think that solved my issues, even though they tried to convince me that it couldn't be the problem.

Also, T-Mobile support, without my authorization, added a 10gb data add-on to my plan, even though I made it clear MANY TIMES that I did not want any upgrades or add-ons. The add-on was also not listed in managed add-ons and was 5 bucks more expensive than the one we can select for ourselves. Make sure you guys check your account activity as it tells you everything you and T-Mobile does to your account. Also, view your T-Mobile data usage and plan details frequently. Mobile hotspot usage category disappeared from my account after this whole debacle.

I've always sung support's praises since they're usually very helpful and professional, so I couldn't believe what they did to me. While troubleshooting with them not only did they downgrade my plan (which I had to make them correct since they claimed to not know my plan was upgraded FOR FREE from a Simple Choice 6gb to unlimited years ago) they added data without my permission.

For some reason, even though I have an unlimited plan, it still shows my original plan. Usage details does make clear it's an unlimited plan though. Make sure you guys save all your texts, emails, chats, and any other correspondents with them, ESPECIALLY when it comes to changes made. I still have the info from when my account was upgraded to unlimited, so it's grandfathered in, which is not great for them and their pursuit of making more money.

I'm disgusted and furious. If they mess with my account again, I'm closing it and making sure no one I know uses them. There's many more options now.

Running Samsung S20 5G FE and also have eSim installed. Yep, just activated service yesterday and hit the 10gb Tethering Data cap. Customer service was no help but so far my data speeds aren't any slower. 

Amazing that this thread is so long. I would like to report that I am experiencing the same issue. It seems to be impact my Music streaming application (Tidal). Tidal's data usage is being marked as hotspot and when hitting the data cap it reduces the speed of Tidal data streaming, and only Tidal

Update: I have used over 90gb of data, almost 60 gb of Hotspot now, and have experienced zero throttling and great data speeds. I don't know if it matters but I'm kinda out of the main town area so congestion isn't a problem here. Perhaps if I was in the city I would notice a slow down but as for now, I think most of this issue is just annoying texts, doesn't seem to impact service itself. 

Same problem here.  Galaxy Fold 5 running Esim.  I get the text message every month with no hotspot usage.  No resolution so far.

Same issue, says I used 50GB of hotspot data in my first 15 days...I haven’t even turned HotSpot on.

Rodney D wrote:

 

Same thing is happening to us. We have an s23 ultra. Got it August of 2023. Everything seemed ok until we started using streaming services/ apps to watch movies. Then we started getting this message. 

I just left Tmobile yesterday in person to confirm the plan we have for this phone is unlimited (regular data) and they said yes. Hotspot is not being used. 

We also an s21 on our plan. Never ran into this issue. I appreciate everyone sharing at least I know I'm not the only one lol 🙏🏾

Just received the same message like clockwork.  Still happening and at time the data is throttled on my device. 

I have never seen that message on my s23 Ultra and I have had mine since just before launch.  

I had this issue and it was resolved yesterday for my case, thank you to everyone in this thread.

My case:

About a month ago I upgraded from S22 Ultra to S24 Ultra. I decided to go with esim for the transfer.

A few days ago I got the 80% hotspot data message, and yesterday I got the 100%.

I almost never tether/hotspot, and confirmed that I had <2gb of hotspot usage.

Instantly I noticed my connection throttle. I did a speed test and was getting 0.44 mbps.

I always use a VPN (Nord VPN) and tried pausing it, instantly had 1000+ mbps. Turned the VPN back on, 0.44 mbps.

Based on this thread I decided to go to a T-mobile store and switched to a physical sim, in and out in 5 minutes, and my speeds are back to normal.

Something about this phone, an esim, and a VPN made all my data count towards the hotspot data. I don't know if this will be the case for everyone, but I do recommend trying a physical sim even if you don't use a VPN, it could be some other traffic counting against you.