Forum Discussion
T-Mobile Trade-in delivery tracking shows 'Available for Pickup' now instead of being 'Delivered'. Next steps?
I dropped off my trade-in device at the USPS after documenting it and it's condition, along with IMEI number shown prominently. The delivery label denoted Assurant at Lewisville, TX as the destinati...
Mtoast wrote:
syaoran wrote:
Assurant should pick up the devices waiting at the Post Office at least once a month, depending on the inventory they have to currently deal with. It will still count as delivered when it reached the drop off location. It just might take a little more time for the trade-in or return to be scanned in and checked.
Hola syaoran,
Just to clarify - what date do they consider the grad-in phone "received"? Our phones are in the "ready for pickup" status but I am within a week of the "receive by/offer expiration" date. Obviously am worried about missing it. Thx
I was told when I inquired about that, that the date would be honored that it arrived at the post office for them to pick it up. You might want to reach out to the T-Force Team by sending a DM to T-Mobile on Facebook or Twitter so they can check it and note your account that it is there and waiting for Assurant to pick it up. Sometimes T-Mobile will reach out to them to go pick up their packages when promos are on so they don't get months behind for inventorying them, which can cause headaches for T-Mobile.
Mtoast wrote:syaoran wrote:Assurant should pick up the devices waiting at the Post Office at least once a month, depending on the inventory they have to currently deal with. It will still count as delivered when it reached the drop off location. It just might take a little more time for the trade-in or return to be scanned in and checked.
Hola syaoran,
Just to clarify - what date do they consider the grad-in phone "received"? Our phones are in the "ready for pickup" status but I am within a week of the "receive by/offer expiration" date. Obviously am worried about missing it. Thx
I was told when I inquired about that, that the date would be honored that it arrived at the post office for them to pick it up. You might want to reach out to the T-Force Team by sending a DM to T-Mobile on Facebook or Twitter so they can check it and note your account that it is there and waiting for Assurant to pick it up. Sometimes T-Mobile will reach out to them to go pick up their packages when promos are on so they don't get months behind for inventorying them, which can cause headaches for T-Mobile.
