The worst customer service

These companies think of every lie in the book when it comes to honoring a promotional agreement.  It's UNREAL the level of deception T-Mobile and Sprint will make up. It like customer service is reading off a prompt script of lies, if this lie doesn't work, then try this lie.

contact them through either Facebook or Twitter.. higher tier support compared to the call in agents and a much higher success rate with fixing issues.

And I wanted to add that yes I keep all the conversations recorded and saved and they made us so mad, they terrorized us so much, that I will make it public and will make sure everyone knows how “wonderful the service is in T-Mobile “!!!

TMobile is absolutely horrible! The customer service is trash. they lie and misgender me everytime i get on the phone. they either hang up, 

or dead air me

theres always the FB or Twitter route..you land with a higher tier support with these two compared to calling in and getting tier 1 support.

T-Mobile chat support is subpar. They couldn't even tell me where to find documentation explicitly explaining how trade in credits are applied. They just kept regurgitating what my bill is and information I already know. They chat in scripts and canned responses which is infuriating for someone who has common sense. 

I experienced this with both a agent and supervisor. 

Did same thing to me. 2 hours no solution!!! DEMAND A CREDIT ON YOUR BILL FOR WASTING YOUR TIME. I got 50 bucks for 1 hour. I should of demanded more. My time is just as important as theirs. They have your number they can return your call when they come up with a bogus answer.  

I spent 3 hours trying to resolve the issue and it still did not get resolved. The first guy was purposely misgendering me despite correcting him he continued doing the same. Second person was very nice and tried to help, but issue is still not resolved. 

The worst and not reliable.they never respect principles.they had the most by laying to. I had to call them every months about my bills. always charging you different amounts.

Since the merger, horrible customer service.  This is Sprint style customer service now.  I've been a customer for over 8 years.  If I didn't travel a lot internationally, I'd gladly switch to a competitor.  No more equipment purchasing thru T-Mobile.  Instead buy directly from Apple.  Sad what has happened to this company.  Customer service is offshored to the Philipines which is a waste of time. Takes one three to four times the amount of time to accomplish something that could be accomplished 5 minutes with a rep stateside.