Tmobile promotion a scam

After reading all of these, I'm slightly relieved that I'm not going crazy. I've been told countless times that my rebate will come in 7 days via text. And guess what, it doesn't happen. You call back and get more and more frustrated/tired. Each call taking over 30 minutes to get to the right person and them to verify your account. It's worse than robbery, it's inhumane. Its torture. The patronizing overly polite techs on the other end just wasting your time. I vaguely remember a scam that Comcast pulled and was finally reported to the attorney general that resulted in a huge civil suit. What they would do is promise a promotion and when you went to redeem it, they would pass you around from department to department and then disconnect.  I can only think of the managers / higher ups who schemed this. It's kinda brilliant. They know eventually you'll just give up.