Hello. I recently switched to tmobile and went through hoops to get my virtual rebate card, and yet the card still does not work. I talked with customer service and ended up ordering a physical card a couple days ago after the "access funds" link didn't work after thats what they had told me to do. I have yet to receive the card, but now there is a large purchase on it for instacart in California and I live in Minnesota. I reported the incident to Northlane with a screenshot included, but I have to say that this whole process has been an INCREDIBLE hassle to receive the funds I was promised when switching. Y'all need to use a different company because when I googled this issue, I see time and time again that people are unable to use their rebate cards and there is clearly some fraud going on through Northlane, since someone can clearly use the card I'm unable to use.

Hey T-Mobile: when getting the rebate you promised sucks at every step, that's a terrible first impression for a new customer!I signed up for new 5G service, $200 rebate was promised in 6-8 weeks, that's the first 'soft obstacle', simply remembering you were owed this, checking the status, making sure an email isn't tied up in your spam folder, etc.9 weeks later, I get an email that 'your reward is here, only one more step' with a click through link. Clicking that link goes to a Northlane page (Sunrise Bank) that doesn't work - it won't accept my information as valid. On the page it says "if you are having issues, call Customer Service" with no contact number or link. It's purposefully unhelpful. Obstacle number 2.So I call T-mobile's customer service, wait 45 minutes on hold (side note here to T-mobile: please upgrade your call center system to tell me how much longer I have to wait and (even better!) provide a call-back option). Of course T-mobile can't help me because this is a Northlane issue. To their credit, they get a Northlane representative on the phone and do a live handoff (as opposed to forwarding me to Northlane and then dropping me). The Northlane person is able to help me, and while on the call, I get to my virtual pre-paid Mastercard debit card information (a graphic that looks like a credit card). The rep tells me to take a screen shot of the card immediately, which I do. Good thing, because as soon as I hang up, the app logs me off, saying I timed out, and I have no way to get back in.As everyone who has ever used one knows, these pre-paid cards are designed to never give you your money, and to drain what money is on the card away via various fees. I'll just call the very use of these cards, vs., say SENDING ME A CHECK, or SIMPLY CREDITING MY T-MOBILE ACCOUNT, as obstacle number 3. For this card, every month you have this thing (and it's only good for 6 months) they charge you $3 against the remaining card value.There is an option to ACH the funds to my checking account, for a $6.95 fee, and I decide I'm willing to eat the $7 to get most of the money. Problem is, I can only do that with a verification text sent to my mobile. The only mobile I have on record at T-mobile is the phone number of my 5G gateway, which cannot accept texts. Obstacle number 4.So I try to add the card to my Apple wallet. Works great up until the last step, then terminates with Apple saying to contact the card company. I try this multiple times over a two day period and it never works. Obstacle 5.Finally, I just buy myself an Amazon gift card, via my Amazon account, and pay for it with this card. And that works. I get the virtual Amazon card via email, and add it to my Amazon account as a credit. Not cash exactly, but I'll have no problem spending that on Amazon.

I can't even activate the card. Doesn't work on their site.

Mkinn21 is accurate. I also have received a $200 virtual Mastercard as administered by Northlane for T-Mobile. In my case, I uploaded the $200 debit card to the Apple Wallet on the IPhone. That was easy enough to do. T-Mobile provided a link to Northlane, but Northlane's weblink did not come with a PIN or instructions on how to set the PIN. I finally called the phone number for Northlane virtual debit cards and got the PIN set. I walked into the gas station and attempted to purchase $1 worth of gas. The touchless credit card reader easily picked up the debit card information from my IPhone's Apple Wallet. I entered the PIN. The transaction appeared to be "accepted" and then abruptly cancelled with the cashier stating an error occurred because the "Sunrise Bank" was not recognized.Needless to say, there is a tremendous amount of frustration with this Northlane administered virtual Mastercard.

Here's a follow up on these $200 virtual Mastercard Debit cards issued by Northlane. I called Onbe @ 1(800)439-9568 earlier this morning. The customer service representative assured me that everything was OK with the debit card and it could be used immediately. So the following are the transactions I attempted today:Shell Gas Station $1 Approved @ 10:07AMShell Gas Station $30 Approved @ 12:15PMVW Dealership $24.73 Declined @ 12:33PMVW Dealership $24.73 Declined @ 13:04PMRaceTrac Gas Station $5.00 Declined @ 1:28PMShell Gas Station $5.00 Approved @ 1:40PMInterestingly enough, I called Onbe customer service to discuss the VW dealership declining the 12:33PM transaction. I was told "fraud detection" flagged the transaction at the VW dealership. The procedure required me to wait 30 minutes and then attempt to use the virtual payment method again. Unfortunately, despite confirming with Onbe customer service concerning the validity of this $24.73 transaction, the VW dealership declined the transaction for the 2nd time. So I tried to purchase fuel at 2 additional gas stations. RaceTrac declined $5.00 @ 1:28PM and Shell approved $5.00 @ 1:40PM.Needless to say there continues to be tremendous frustration in attempted usage and limited approval of these $200 T-Mobile virtual debit cards.

Get my email for my 5g rebate coming in…. Thought it wasn't going to be a nightmare. I put in my number and do the captya and get… "We were not able to validate the information provided. Please try again OR if you feel you've reached this message in error, please contact Customer Service." No number or email for customer support.Cool… Cool cool cool… So… now what?T-mobile doesn't have a chat / email so I guess I'm going to sit on hold forever to not get the issue fixed… 10/10 best waste of time this week.

Tmobile rebate card doesnt work through Northlane

JeRM
Newbie Caller
Hace 2 años
HCR wrote:

Here's a follow up on these $200 virtual Mastercard Debit cards issued by Northlane. I called Onbe @ 1(800)439-9568 earlier this morning. The customer service representative assured me that everything was OK with the debit card and it could be used immediately. So the following are the transactions I attempted today:

Shell Gas Station $1 Approved @ 10:07AM

Shell Gas Station $30 Approved @ 12:15PM

VW Dealership $24.73 Declined @ 12:33PM

VW Dealership $24.73 Declined @ 13:04PM

RaceTrac Gas Station $5.00 Declined @ 1:28PM

Shell Gas Station $5.00 Approved @ 1:40PM

Interestingly enough, I called Onbe customer service to discuss the VW dealership declining the 12:33PM transaction. I was told "fraud detection" flagged the transaction at the VW dealership. The procedure required me to wait 30 minutes and then attempt to use the virtual payment method again. Unfortunately, despite confirming with Onbe customer service concerning the validity of this $24.73 transaction, the VW dealership declined the transaction for the 2nd time. So I tried to purchase fuel at 2 additional gas stations. RaceTrac declined $5.00 @ 1:28PM and Shell approved $5.00 @ 1:40PM.
Needless to say there continues to be tremendous frustration in attempted usage and limited approval of these $200 T-Mobile virtual debit cards.

Keep in mind that gas stations may sometime push through a large pre-auth charger of $100-$200. Perhaps that it why you're seeing declines. Outside of that….I've got no explanation and the card should work for consumers. I'd be frustrated too!
444Turtle
Network Novice
Hace 12 meses
Well, I had all the same issues and was on hold to talk with someone at tmobile about it, and I decided to get online also during my 30 minute hold.
I found the northlane website: https://login.northlane.com
Once I found the site, I registered, then was able to see my card information. One of the choices was to use AFT payment, which sends the money directly to your bank account!
Hope this helps someone out!
HotGarbage
Newbie Caller
Hace 12 meses
Hi all - a followup on MY attempt to get this bogus "rebate." All the solutions suggested above didn't work, and the point of failure every time was Northlane. Each attempt I made ended with 1) my being told they couldn't validate my account, then 2) with them giving me the card, but logging me out every time I tried to activate it or request a PIN, then finally 3) when I went to transfer the money to my bank that the card wasn't valid and the bank didn't exist.
Rather than waste anymore time on trying to get their stupid ‘virtual debit card’, I contacted T-Mobile thru their Facebook page and continued complaining via PM to their rep until she finally applied the $50 as an ACTUAL REBATE to my T-Mobile account.

Shockingly, this worked. I'm as surprised as anyone, especially considering it was Facebook.

To recap: THE DEBIT CARD IS GARBAGE AND WILL NEVER WORK, SO PM THEM ON FB AND JUST DEMAND THEY REDUCED YOUR NEXT BILL.
brianteod
Network Novice
Hace 9 meses
I was told in the store it was like any other pre-paid card and that we could use it wherever. Come to find out, the sales rep was lying. When I call T-Mobile, it is essentially a T-Mobile gift card that only works at T-Mobile stores or to pay the bill.

They were able to cancel the card and apply the credit to my account.
AnonrI
Network Novice
Hace 8 meses
** I solved the phone number validation issue!
I do not use T-Mobile for my cell phone - only home internet. I checked the t-mobile internet App > Settings > Gateway Information > MSISDN

The MSISDN looked like a phone number. The first three letters probably correspond to your local area code. So, I tried that number on the northlane rebate activation page (link from the T-mobile rebate email)… and it worked!

So, find the number of your home internet gateway and that is the phone number you need to enter to get your rebate. You're welcome.
GramSam
Network Novice
Hace 3 meses
It is impossible to find out the balance on my T Mobile rebate card. First it doesn't recognize my password they send a email with password to use when I enter that information its not recognizing my user name. Another email with my user name that is the same one I entered. This website sucks. Not a good look for an internet service.

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Tmobile rebate card doesnt work through Northlane

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