Forum Discussion
Transfer a phone number between T-Mobile accounts
So I am currently on a phone plan with my ex and looking to take myself off and onto a new plan. Store associates already told me they have no way of transferring numbers and phones between accou...
I spoke to T-Mobile on the app and they said it can be done with a change of responsibility. It looks like the store associates were just trying to make a sale which is unfortunate.
That does sound silly! You should be able to separate your number on to its own account. Have you tried contacting Customer Care? Alternatively, try porting the number to prepaid and back again under a new postpaid account.
