Forum Discussion
unfortunately t mobile has stopped
just last week this ERROR MESSAGE "unfortunately t mobile has stopped" started popping up on 2 of my 5 phones. I cannot find a true fix for this online. I went to a T-mobile store and the Rep told me that maybe I need to pay my bill. I told him my bill is paid in full. He than took a look at my 2 phones and said that if I upgrade my phones that this ERROR would go away. He could not fix my phones and told me that it is a phone problem. I told him that it is a T-mobile software problem and T-mobile needs to fix their software. I left and came home to contact T-mobile for a fix. I am waiting on a callback in 45 minutes. I am putting this problem out there is there a real fix for this ERROR "unfortunately t mobile has stopped"
So idk if this will help anyone. But I noticed that the tmobile app that was in my apps in the play store was different than the one continously generating the error. So I went to the app store, and under my apps searched tmobile, it showed a tmobile app with a PINK icon, I clicked on that and while it was installed, it was not enabled. So I enabled it.Then when the pop up occurred again, I clicked on app info instead of close app. Which brought me to the older tmobile app with a white icon, i clicked the 3 dots in the top right, and then clicked uninstall updates. So far everything is running smoothly and no more pop ups are popping. Fingers crossed!
Excellent explanation. 'allowing no background processes' fix worked for me on my old MetroPCS phone that only has Android 5.1.1 available. Fortunately I already had the dev options enabled (since they have things that really shouldn't need such a special menu like not turning off display when charging). Was really annoying since I went so far as to reset my phone and then the problem came back after installing a few updates. I assume there is some downside to the fix but it's better than throwing out an otherwise working phone.
marcels81 wrote:
I have been able to fix this issue by either 1. Clear the Data of the the Tmobile app (Settings → Apps -→ T-Mobile on long list of apps → Storage → Clear data) And/or Updating the Tmobile app in the Playstore (Playstore -→ Search "T-Mobile" in the top search bar → Tap Green Update button in theTmobile app info page if available.
Wow... Just updated the actual app in the playstore and have been popup free for the first time in weeks! Simple fix so I hope it continues to work... Can't thank you enough!! 👍
Do all the above and if nothing works, install the tracphone app from google play store and activate it with your email address but don't register your device. It doesn't matter if tracphone is your carrier. Somehow android must assigns it as the default account app even if it doesn't show in default app list. Has been working for me about an hour with no annoying popup.
Well sorry, but forget what I posted. The popup came back after an hour.
spaten1001 wrote:
just last week this ERROR MESSAGE "unfortunately t mobile has stopped" started popping up on 2 of my 5 phones. I cannot find a true fix for this online. I went to a T-mobile store and the Rep told me that maybe I need to pay my bill. I told him my bill is paid in full. He than took a look at my 2 phones and said that if I upgrade my phones that this ERROR would go away. He could not fix my phones and told me that it is a phone problem. I told him that it is a T-mobile software problem and T-mobile needs to fix their software. I left and came home to contact T-mobile for a fix. I am waiting on a callback in 45 minutes. I am putting this problem out there is there a real fix for this ERROR "unfortunately t mobile has stopped"
I have been experiencing the same issue with my phone AND my local T-MOBILE location! They speak down to you like they're smarter than EVERYONE and have yet to figure out my smart phone. haha. The 2nd time I swapped my SIM it took the girl FORTY yes 40 minutes and it still doesn't work! I've had issues EVER SINCE I GOT THE 1ST T-MOBILE SIM! Idk if it's because my phone is still a "Sprint" phone with a "T-MOBILE" SIM or what but the 1st SIM "wasn't compatible" with my device...UM...it used to be 🤷♀️ I'm so over this mess. I pay WAY TOO MUCH to be treated like crap when I'm trying to get help with YOUR DEVICE (technically).
I gave up and flashed my galaxy On5 phone with rom from a PCS Metro On5 phone, which works in Tmobile network, to elminate the Tmobile app altogether. Popped my sim in and it works. You have to read up on using the Samsung ODIN flash tool but it's all completely free to use. The Samsung pc interface driver works for all galaxies. The ODIN website will give you everything you need but the stock firmware rom for your device which can be found elsewhere online. Basically you have to have Windows 8.1 or higher and you must run ODIN as Administrator on your PC. Once you get your firmware loaded into ODIN, you must press the download mode key on your phone and then press 'Start' in Odin. Your phone doesn't have to appear as a drive letter or a hardware device on your pc' it only has to show as a Sansung Composite device under the Device Manager usb driver list for it to work. The guy who said the 'stopped working' popup is a malware loop in the Tmobile app for older phones it right. Flashing or buying a new phone appears to be the only solution.
Oh my goodness thank you for this thread! I just got a refurbished device identical to the one my toddler tossed in the toilet last week, and it's running Android 11 (so the 6.0 thing shouldn't be the issue), and this device has had this pop up since I finished set up (I've never had this is issue before) . I'll try the factory reset, otherwise I guess I'll see if this is a warranty-able issue.
DillyBeans suggestion worked for me.
I uninstalled the update by clicking on the top right corner 3 dots. Then i relaunched the app, and was forced to update it again.
When i updated it, the App now seems to be working... at least for now!
