Usage Details NOT Available (aka not updating) since Feb 1

  I called in and put in trouble ticket 2 weeks ago and never heard back from anyone since.  Prior to Feb 1, 2023, this real time tracking feature of data, phone and text message usage detail is no longer working with either the mobile app or web access.   I use this info to verify billing of clients.  Obviously as all cellular companies offer metered (data) and quantity (calls, texts) data for billing and capacity purposes - this data is readily accessible & available @ T-Mobile and it has been working for YEARS.

   C'mon guys, this is an easy code fix!!   I hope this lack of response AND the excessive (over an hour wait) long hold times are not the new norm (decline) in TMobile service and support levels… If so, we know how this story ends.  Please fix this code problem!!!