Forum Discussion
Usage Details Not Showing
When I login to my account or check the app, my incoming/outgoing call and text details are not showing accurately. One day it will show calls from a particular number and the next day there will be no details from that same number, although calls/texts were made.
Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile), but I am so excited that I wanted to say here too: This issue is now officially resolved. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
Same with me, can’t see call history after 1/28/23
I have the same issue, detail usage is only from 2/9 on both my text and calls. And this hasn't been like this for me since I've been with TMobile. It's usually always up to date. I'm honestly not happy with them my bills are outrageous I can't believe what I pay for 2 lines I'm thinking about switching next month it's always something.
Same issue. Detail usage not visible for current billing cycle - no updates since 1/24 for me. No fix for three weeks. If it was really a technical issue you'd think they'd have the ability to get it fixed by now. So my guess is everyone is given the runaround and Tmobile is lying.
I have the same problem, unable to read usages since2/4. It also happened in October last year,now same again. It make the problem worse is when i called technical support seems like I was the only one have this issue. He hold me on phone for at least 30 minutes, keep apologize, but nothing has been done.
I don't know how they would be able to print it out in the store…
Interesting... Because every time I contact customer service the person on the phone tells me that all they see is the past usage also. Nothing current
I wonder how the people in the store would be able to see it if customer service cannot
🤔🤔🤔 I would call the store before I drove in
No I did put a complaint with tmobile they told me that I can go to the store and they can print me a copy of the usage until it is fixed
same problem. Nothing updated after Jan 26. It is 20 days ago!!! I used to see them with in a few minutes. Any fixes on the way?
I haven't been able to see any calls or text messages on my tmobile usage since January 26 2023 you call customer service and they keep saying the engineers are working on it and then it takes forever to talk to the customer service reps from tmobile anyone have any suggestions I also went into the store and know help they told me to call tmobile customer service this is ridiculous just to much
I am not able to see the current cycle usage details of my phone lines (which I could at anytime) as of 24 jan 2023.
onto of that I have used the chat service over 6 times and called like 4 times. and have to endure the over the top pleasantries. with no solution.
T-MOBILE, give straight answer with a date of solution.
I cannot stay on phone for 45 min with a person to give the run around and say I apologize thank you sorry very annoying after the 5 time
I am not seeing ANY call or text history for the past 2 months. ¿Qué sucede?
