Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not u...
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn't hurt to log out of the account and clear browsing history if you haven't already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
Same issue. Detail usage not visible for current billing cycle - no updates since 1/24 for me. No fix for three weeks. If it was really a technical issue you'd think they'd have the ability to get it fixed by now. So my guess is everyone is given the runaround and Tmobile is lying about the fact that they stopped this feature for all accounts.
I have three kids’ lines and can no longer monitor them.
