Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not u...
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn't hurt to log out of the account and clear browsing history if you haven't already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
My usage report is also still not working, broken since last billing cycle ended. And I still cannot get through to Customer Care on the phone. Maybe this is related to T-Mobile's data loss, where the "bad actor" was actually a T-Mobile employee who stole data and corrupted their system. Or maybe not, idk. But this is an all hands on deck situation and T-Mobile is not being forthright with its customers about what's going on. However, what is still working, it appears, is T-Mobile's billing system, so customers can continue to pay for less. I suggest everyone contact their Attorneys General office and file a complaint.
