Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not u...
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn't hurt to log out of the account and clear browsing history if you haven't already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
So my new billing cycle started today.
Now, when I log in to the Tmobile website and go to Usage (top left), the page that shows is 'Usage Overview' with NOTHING on it. Not even the past billing cycle details are available.
In the Tmobile App, when I click on Account - Plan and Usage Details - Usage, it shows the totals for the new current cycle. Then when I scroll down and click on 'View More Usage Details' it shows the Usage Overview page, with NOTHING, not current cycle not past cycle.
Then when I go back to the Usage page, and click the ‘Show Usage Over time’ under any of the lines, the “Current” total is correct (let’s say 10 SMS), but the Jan total (last cycle) ALSO SHOWS 10.
WHAT A BUNCH OF CLOWNS
