Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not u...
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn't hurt to log out of the account and clear browsing history if you haven't already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
partywithmyphone wrote:fireguy_6364 wrote:Gram7 wrote:If this is a known problem or they have done away with the call and text detail why not just be upfront about it. I called to ask about it earlier this month and was told that it would take a couple of days to get the info uploaded. Then I was asked "WHY" do you need this information. Is that really any of their business?
did you miss the highlighted post marked as the answer on the very first page?
We all saw it. The problem is the issue is NOT solved. There is NO timeline for when it will be fixed. Will it be days? Weeks? Months? It's already been over 30 days. The other problem is many T-Force reps are saying exactly the opposite of the rep in this thread. Customers are confused and frustrated and I think a timeline would assuage their concerns.
one of the main reasons i deal with the facebook/twitter reps instead of the call in agents.
the admin posted the info she was passed...she is neither the one working on it nor the one in charge of it..nor in charge of what the call in agents are saying however she is passing all the things being said by them up the chain of command to get looked into/handled...all she can do is pass along what she can when she can.
